SkyFlex is committed to ensuring the impeccable quality of every component and frame that leaves our production facility. However, should you need to return or exchange an item, we operate strictly within the framework of Ukrainian law, in particular in accordance with the Law of Ukraine ‘On the Protection of Consumer Rights’.
Please familiarise yourself with our product exchange and return policy, depending on the type of your order.
📦 Returns of goods of satisfactory quality (Mass-produced items)
If you have purchased a ready-made mass-produced item of a standard size/format (which is part of the website’s permanent range) and it does not suit you, you may return or exchange it within 14 days (excluding the day of purchase).
Conditions for returns or exchanges:
The item must be unused and in its original condition (no signs of assembly, scratches or chips on the carbon fibre, and no traces of adhesive or flux).
The packaging must be intact and the item must be complete.
A document confirming the purchase must be provided (delivery note, receipt or proof of payment).
⚠️ Please note: The buyer is responsible for the delivery costs of returning goods of satisfactory quality for exchange or refund.
🛠 Goods that are NOT eligible for exchange or return (Custom orders)
In accordance with Annex No. 3 to Resolution No. 172 of the Cabinet of Ministers of Ukraine dated 19 March 1994, goods manufactured to the buyer’s individual order are not eligible for return or exchange.
This means that if we have manufactured carbon fibre frames or components:
Based on your unique drawings (OEM/ODM production).
With design modifications to standard models at your specific request.
According to your specific requirements regarding material thickness or structure, which are not available in the standard catalogue.
Such goods, being of the required quality, cannot be returned or exchanged, as they are created to meet the specific technical needs of your project and cannot be sold to other customers.
🔍 What to do if a defect is found (non-conformity with drawings or defects)
We carry out thorough quality control of carbon fibre sheets and cutting accuracy. However, if upon receipt of your order you discover a manufacturing defect, delamination of the material or a discrepancy with the approved drawings:
Please contact us within 3 working days of receiving the consignment.
Please provide photographs or video evidence of the defect or dimensional discrepancy.
If the defect is confirmed by us, we will rework and replace the defective parts free of charge as soon as possible, or issue a refund. In such cases, all costs for redelivery will be covered by SkyFlex.
💳 How refunds are processed
Refunds to legal entities are made to the company’s bank account in accordance with an official letter of request for a refund and the correction of tax invoices via electronic document management systems (Vchasno or M.E.Doc).
Refunds to individuals are made to the card or account (IBAN) from which the payment was made.
The time taken to process the refund is between 1 and 7 working days from the moment we receive and inspect the returned goods at our warehouse.